DFC Global Uses Kofax SignDoc to Transform Customer Onboarding Processes
Solution Enables DFC Global to Implement Paperless Loan Origination Documents to Speed Processing, Reduce Costs, Ensure Compliance and Improve the Customer Experience
Irvine, CA, August 9, 2017 – Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced DFC Global,one of the largest providers of accessible consumer and commercial financial services in the world, will leverage Kofax SignDoc® to digitally transform its customer onboarding processes.
DFC Global processes nearly five million loan transactions annually. By offering a wide variety of innovative and accessible financial solutions, both online and across 1,300 retail locations, DFC is committed to meeting the needs of consumers and business owners in the best and most socially responsible way. DFC Global will deploy Kofax SignDoc e-signature capabilities into its point of sale solution, digitally transforming its loan origination process to speed processing, reduce costs, ensure compliance and improve the customer experience for application, disclosure and execution purposes. The solution will expedite loan approvals and offer customers complete transparency into the financial information disclosed.
“Kofax has been a digital transformation partner, providing the insight we needed to make the right decisions in building a best-in-class onboarding process for our customers,” said Glen Wakeman, Chief Executive Officer of DFC Global. “Our Kofax solution creates a more seamless and transparent customer experience while cutting our time-to-contract in half. This is simply the right thing to do for our customers.”
SignDoc will enable DFC Global to offer a fully digital, streamlined and secure signing experience while speeding, simplifying and instilling confidence in electronic transactions. These capabilities will transform and optimize the customer experience, reduce annual printing costs by 95 percent and drive increased competitiveness, growth and profitability.
“After an extensive evaluation, DFC Global recognized the clear advantage Kofax SignDoc offers over competitive e-signature solutions,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “With this solution, DFC Global has the means to accelerate transactions, meet regulatory requirements and improve customer service, driving revenue and positioning the company as an innovator in the lending industry.”
The solution has been fully tested and validated for rollout to more than 800 DFC Global retail locations throughout the U.S. and Canada by the end of 2017.
About DFC Global
With millions of customers around the globe and approximately 6,000 customer focused employees, DFC Global is one of the largest providers of accessible consumer and commercial financial services in the world. For over 30 years, DFC Global has empowered consumers and business owners by providing a wide variety of innovative and accessible financial solutions. DFC Global operates in the United States, Canada and across Europe.